Learn How Egenera Cut Resolution Time by 40%

Using Collaborative Servicedesk Software

“Putting a collaborative system in place paid off for us quickly. After 3 months, our resolution times dropped by 40% and SLA misses became a thing of the past”.

Terry Lehane, Senior Director

Doubling its revenue, Egenera quickly outgrew its case-ticketing system. Customers were upset. It needed to change.

Learn from Egenera as they describe how they turned around customer service with the latest in collaborative servicedesk software.

Download the Egenera case study

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