KnowledgeLoop is a collaborative knowledge capture and delivery software company enabling world-leading support organizations to excel at servicing growing customer-base without the need of rapidly-increasing support headcount.

KnowledgeLoop's knowledge software catalyzes relationships between employees, customers, and partners to build networks of reputable experts and generate knowledge vital for success of customer care organizations. The impact of knowledge relevance increases over time as the collaborative network of experts and the knowledge they generate grows and matures.

Customer care organizations deployed KnowledgeLoop's software report reduction in average handle time (AHT) and increase in first contact resolution (FCR) rate, while experiencing increases in customer self-service, satisfaction and brand loyalty.

KnowledgeLoop delivers results by closely monitoring interactions between employees, customers, and partners through all contact channels such as CRM, ERP, Web, Email, IVR, etc., and leveraging proprietary behavioral modeling algorithms to identify knowledge-gaps and build networks of reputable experts. These expert-networks are critical for quickly and correctly resolving customer problems, efficiently building complete and accurate knowledgebase, and driving self-evolving culture of transparency, excellence and accountability.

KnowledgeLoop expands the idea of the "expert" to include any customer, partner, or company employee who opt-in to help, further speeding the time to get a great answer, lowering the cost of customer service, and drawing customers and partners closer to the company as they want to feel their voice heard. For example, leveraging the expert-networks, customers can find the employee with the answer and employee can find the customer with the expertise to give feedback on next gen product.

Companies turn to KnowledgeLoop after realizing limitations of traditional CRM and KM systems. KnowledgeLoop enables to:

• Dynamically build teams of reputable experts having access to accurate knowledge and collaborating on solving customer problems expediently and correctly which results in getting the right answer to the customer as quickly as possible and capturing that answer so the expert who answers doesn't have to answer the same question repeatedly.
• Eliminate unnecessary calls by increasing efficiency of self-service channel powered by a network of reputable advisors and robust knowledgebase.
• Impact corporate culture by increasing customer focus, results orientation, visibility and accountability in the organization.

KnowledgeLoop leverages the best aspects of web 2.0 technologies and was built from the ground-up to address the scalability, integration, and usability needs of today's leading service-oriented companies.

KnowledgeLoop can help you create a "two way" line of communication between customers and company, grow your market, unite your team, and maximize your customer service success.

We are fast-growing company focused on software solutions enabling world-leading support organizations to excel at servicing growing customer-base without the need of rapidly-increasing support headcount. Our core team comprised of people with many years of experience developing and deploying software products for multi-channel customer support organizations. We also aligned ourselves with the industry visionaries and most respected consulting organizations. Together we bring "best of breed" solutions to the most demanding customers. Our list of satisfied customers speaks to the value of our applications and professional services we provide.

We employ team of individuals, passionate about enhancing customer experience while optimizing and automating customer support processes working in close 'partnership' with our customers. Our products scale from thousands of internal to millions of external users. Our global delivery capabilities offer customers' deep industry expertise, enhanced service levels, and visible cost advantages. Our core values (make it link to Core Values section) help us create a positive work environment and lasting relationships with our customers, employees, partners, and community.

We developed, acquired and integrated "best of breed" products to:

• Motivate customer support agents by driving accountability and visibility through organization.
• Equip support team with best tools enabling agents to do better job and have fun while doing it.
• Enable customers to help themselves by leveraging Customer Support Portal and Knowledgebase technologies

While we provide comprehensive suite of products, most of our customers start with us by solving one of their most pressing problems and expand the relationship over time. The areas where we see customers starting with us most frequently are:

• Leveraging Knowledge Management to increase rates of self service and deliver knowledge articles (resolution paths) to Agents to drive knowledge utilization and consistency in issues resolution.
• Enhancing customers' self-service experience by deploying our complete Customer Support Portal solution or its components to enhance the existing support portal experience.
• Overlaying existing CRM solution with our collaborative case management to provide enhanced capabilities such as increased efficiency of handling complex cases and customer escalations by utilizing the power of collaboration and knowledge of subject matter experts.
• Migrating from existing CRM system to our advanced Collaborative Case Management application. It is common for companies deploying hosted solutions which they have outgrown or legacy CRM applications which are not fully supported and looking for a cost effective advanced customer service solution available for either hosted or onsite deployment.

A young, vibrant work culture is the backbone of Knowledge Loop. We are focused on creating value for all of our customers, employees and stakeholders through a collaborative, performance-based environment. Knowledge Loop is guided by our core values, which shape and define our work culture and how we interact with our customers. Our work culture promotes mutual respect, best performance, and shared vision that make Knowledge Loop a fascinating place to work.

Knowledge Loop people love their work and are passionate about it. We believe in generating new ideas and making a positive impact on every organization we work with. At Knowledge Loop, the most competent, qualified individuals come together as a team and share their expertise to deliver best in class products and services to our customers.

Customer Satisfaction
We believe in 'Exceeding customer expectations, always.' We deliver quality service to our customers with unmatched commitment and enthusiasm, no questions asked. Our consistent and unwavering effort to offer our customers nothing but the best is what helps us build lasting relationships.

Responsiveness
We are proud of the responsive service we offer our customers in helping them realize their goals of being agile in fast changing markets. We create value for our customers, our stakeholders and our people.

Collaboration
At Knowledge Loop, teamwork, the essence of our work culture, inspires, nurtures and empowers our people to transform ideas into innovations. We strive to work very closely with our customers to understand their needs and find innovative solutions to their complex problems, which is why our customers consider us a trusted partner.

Flexibility
We believe that all businesses have unique business needs, and we try to always offer the flexibility in all that we do to meet those needs. We are a trusted partner for our customers, helping them to acquire the business agility, timely-delivery, and high-niche quality results that they're looking for.

At Knowledge Loop, we strive for excellence in what we do. By creating a collaborative environment full of the best talent available and adhering to our core values, we continue to be an organization with a difference.