Knowledge Loop product support is provided by the engineers who built the product. Each customer is assigned to a dedicated primary support engineer and backup support engineer. Our support engineers are always (24x7) a phone call or email away and can not only solve customer problems but also suggest better ways of leveraging the software.

Our customers call us to get advice and help with integration projects, software customizations, upgrades and configuration support, product training or just tell us how much they appreciate the work we do and support we provide.

To access support:

By phone: (800) 714-1077

By email: support@KnowledgeLoop.com

We normally respond to high severity cases within 2 hours. Customer can purchase extended support and professional services giving them direct access to support engineer's private phone line and cell phone for critical escalations and professional services time for product customizations, integrations, etc.