Besides customization and deployment, you need to ensure successful adoption and participation to meet your business objectives.

We partner with some of the world's leading organizations to ensure our clients have access to the vendors that make a difference. Together with our partners we offer a full range of services spanning the entire life-cycle of enterprise business software implementations. We start with the best practices approach and further partner closely with our customers to develop and implement a solution tailored to their business demands.

Our solution consultants are passionate about using technology to transform how work gets done in the enterprise. Each our consultant brings high level of individual excellence, domain expertise and deep experience with the enterprise deployments.

We work with top management to beat their competitors and generate substantial, lasting impact in customer service area. We help make the big decisions: on strategy, organization, operations, technology, and mergers & acquisitions. Where appropriate, we work with clients to make it happen - which may mean fundamentally changing the customer care organization and the company. Our work is most successful when we work closely with clients who are dissatisfied with the status quo.

We rlieaze across the board is - services organizations, regardless of industry, are not designed to operate in today's business climate. Consequently, they are constantly playing defense, trying to justify resources. Enabling strategies such as Knowledge Management provide initial relief but not sustainable value. The value we create through our work with clients is sustained service value: Through the work models we offer, Knowledge does not bloat to become a resource burden in itself, processes are integrated across the value chain to demonstrate measurable business benefit and resources are engaged to be aligned with community interests.

In the "service" industry, it is too late for change management - reorganizations are too common and people are numb, even cynical, to large change programs. Millions of dollars have been spent on technologies and productivity is at an all-time low. Real change happens after people believe in what they are doing. Belief is not created through presentations. We create processes people believe in because they are proven to actually work for them. These processes are tailored to fit the business situation as described in our section on Solutions

The Value On Investment (VOI) for our methodology is dramatic, easily assessed consistently demonstrated by our clients. We can project and track estimated benefits over time through a process simulation. Each project can be accessed through an analysis tool so as dependencies change, outcomes can be monitored closely.

To build the VOI quickly, we develop customized program to enable a comprehensive collaboration environment. The program builds in stages to model and solidify their environments and gain benefits at each stage - realizing their invested dollars:

• Increased efficiency in Time To Relief (TTR) - by over 58%
• Increased learning by over 70%
• Decreased escalation as high as 400%
• Enabled self-service by over 50%
• Problem prevention by over 10%
• Increased employee and customer loyalty

These results happen through teamwork and effective leadership. We work with team leaders through a structured program to ensure these operational benefits line up with the business objectives. Typically, these business objectives include:

• Consistency in global services
• Enabling an effective partner strategy
• Effective workflows and processes between services, consulting, engineering and other important players in the demand chain
• Transition from a product to a solution focus
• Building new levels of customer relationship

Businesses cannot afford to invest in strategies that don't build confidence and value quickly. The results are demonstrated and lead by team players from the start of the design program.

This Service offering is designed to assist organizations develop performance centric Knowledge Management (KM) and associated object management solutions. Objects in this context can be documents, images, voice recordings, video files etc. We have a specific methodology perfected over a 20 years and implemented at numerous companies to guide us in this area.

Most KM strategies acknowledge the need to change the focus on metrics (i.e. moving towards a knowledge economy), to engage people in socializing their tacit knowledge (i.e. fostering collaboration), and to enable systemic improvement processes (i.e. the "I" and "R" loops). They just do not really tell you how to do it or what technologies enable it according to the principles.

If people (internal or external) are having problems getting to the information they need or find the information to be inadequate, we can run an analysis and provide a landscape vie of the content to determine if it is structured and organized properly and where there are excessive redundancies or gaps which will make interactions inefficient.

Our knowledge utilization analysis focuses on four areas:

• KM Strategy -development of KM strategies and the effective deployment of those strategies.
• Object management strategies -similar to the above but looks a system such as document management and retrieval, image management etc. Here we can go down to infrastructure component level.
• Content Utilization Dashboards - designing dashboards depicting documents utilization across business areas and identifying content improvement opportunities.
• Alignment of the KM Resources- we can be used as an independent third party to review solutions for the client to identify areas of concern or inefficient operation.

The balanced scorecard is understood across the industry - but alignment across resources and increasing knowledge utilization are not achieved simply by looking at the scores. Most dashboard show outcome measures and break them down into parts. They don't reconcile the interdependencies which can reinforce or limit the outcomes. Our Focus Dashboards create focus on the things which will have the most impact and promotes the least amount of effort. A scoring template is used and gives a quantified view to phase in the progress to be made and gauge the effort needed by the business.

Content normalization is a process of optimizing Company's content to minimize redundancy and increase relevancy of documents. Properly normalized content is required for being able efficiently leverage knowledgebase for customers self-service and support processes.

Knowledge Loop provides tools to determine content deficiencies by analyzing utilization of documentation and determining most optimal ways for combining relevant documents, splitting hard to read and understand documents, creating documents to close "content gaps" and tagging documents to business taxonomy for browsing and rapid issues resolution via self-service or agent assisted help.

I addition to providing software tools, Knowledge Loop also provides consulting services to help companies with the initial content normalization and setting up processes to maintain normalized content going forward.

We qualify the appropriate people to participate in re-organizing content to eliminate redundancy, align it with user demand, structure it for optimal use, and track it to show improved value. In a 6-week period, the content begins to perform measurably better. It addresses the users' needs more effectively - at least twice as effectively.

Our Strategy Consulting Services help in: -

• Doing more with less
• Skills development/retention
• Customer loyalty and market relevance
• Creating "addictive experiences"
• Employees, Partners, Customers
• Innovation
• Blurring of roles and responsibilities

We aim at assisting organizations improve their operational performance, improve strategic visibility and agility and reduce risk through effective and efficient strategic reporting, business process engineering and, in an increasing number of cases, business process automation.

• Policy Design - designing and socializing the policies that drive the organization. This is across all structural units.
• Process and SOP/Work Flow engineering - the design and deployment of effective business processes and associated SOP's/workflows. Critical to this component is the design of operational control points, SLA's and process KPI's for process performance monitoring.
• System to Process Alignment - this is ensuring the effective use of systems to support operational processes and ensuring that the correct information is captured for effective decision making. This includes evaluating the benefit of automating processes. We can assist in office automation, sales force automation and CRM.
• Process Outsourcing Design - this area focuses on assisting clients to identify processes that are suitable for outsourcing to a third party. We look at ensuring that service levels are not affected by the move, and help the organization through the transition.
• Reporting and Decision Support Solution Design- this is the design of reporting systems and associated decision support systems to enable managers to make informed decisions about the areas under their control. Presentation could be Balanced Scorecard, Digital Dashboard etc.

We help to reorganize and re-energize organizations to enhance relationships with individual employees, the company as a whole, valued customers and stakeholders is visible via the four primary components: Interactions, Knowledge, Performance and Resources.

• Interactions - enabling relevant connections
  Connecting people with people - and people with content -based on need and context (swarming) instead of predefined linear processes. Boundaries become permeable, engage those who are entitled and qualified to engage to create a valuable interaction.
• Knowledge - content, context and structure
  Creating continuous learning by focusing on context and structure - not just content. We need to know a lot about the players, full disclosure - privacy and confidentiality issues
• Performance - reflecting on value
  Rewarding and compensating strategies as the creation of value and influence instead of activity. Consumers of value provide feedback and input to the reputation model. This reputation model drives compensation not the manager's assessment, - it is power curve distribution not a bell curve.
• Resourcing - aligning work to resources
  Elective resourcing and dynamic roles instead of directed resourcing and rigid roles. People are allowed and encouraged to contribute based on what they can do - not where they are in the organization. Employment model changes and job descriptions or levels become irrelevant.

Our methodology has evolved from the core principles of Knowledge Centered Support (KCS). KCS methodology stated that capturing, structuring and reusing knowledge was the FIRST step, monitoring, measuring and assessing was the SECOND step, and maintaining and improving was the THIRD step. These map to the three-dimensional workflow loops. However, KCS created little connection between the three steps, and consequently most organizations expended their energies in the first step.

KCS intersects with organizational dynamics where knowledge and performance management (business and individual) meet. Organizations developed KCS metrics around 1) participation, 2) solutions created and reused, 3) time to relief and resolutions and 4) call defection. A trend review of today's performance measures clearly indicates organization commitment and operational results. As organizations gained mind-share about the importance of managing knowledge, results began emerging. However, the core focus of the business remained on its products and its customers. Consequently, KCS becomes the daily vitamin the organization must take to maintain its knowledge health but struggle to do so because the needed mind-share is a distraction from the primary business focus. This fundamental KCS conflict can only be resolved when its performance metrics align with the core values of the business.

There are three key reasons why our customers call us their trusted technology partner: Expertise, Technology, and Service. Our team of highly-skilled engineers and system architects can help ensure the success of your software rollout.

We are the trusted partner of our customers and provide a seamless extension to your IT and engineering departments. Our approach embraces a flexible and cost effective IT solution designed to meet the specific needs of your business and your IT initiatives. Knowledge Loop offers domain expertise, solutions and exceptional service to improve your business performance and provides you a competitive advantage. We tailor advanced solutions to your IT requirements - allowing you to leverage our broad and deep IT expertise to lower your costs, simplify your vendor matrix, and concentrate on the core competency of your business.

Our core values help us create a positive work environment and lasting relationships with our customers, employees, partners, and community.

Our global delivery capabilities offer customers' deep industry expertise, enhanced service levels, and visible cost advantage.

Our development organization has the following technology skills and can handle diverse range of system customization and integration services:

Programming Languages / Technologies
Microsoft .NET, ASP.NET, C#.NET, VB.NET Microsoft Visual Basic, ASP, VB Script COM/DCOM, COM+, ActiveX, OLE XML/XSL, SOAP, UDDI VB and .NET Script, HTML, DHTML COM/DCOM, COM+, ActiveX, OLE MTS, MSMQ SQL, PL/SQL	JSP, Struts & VB and .NET Servlets Ruby on Rails PHP CGI / Perl ActionScript / Flex ColdFusion UNIX shell programming J2SE, J2ME, MIOCROSOFT .NET EJB Struts

Databases
MS SQL Server Microsoft Access DB2	Oracle Sybase MySql

Operating Systems
Windows 2003 / 2000 / NT / XP/ 98 / 95 MAC OS	SUN Solaris Unix, Linux

Application Servers
Microsoft IIS Microsoft Transaction Server MS Sharepoint Portal Server MS Exchange Server MS Commerce Server / Site Server	IBM WebSphere Apache Tomcat BEA WebLogic MS BizTalk Server MS Content Management Server

Working with Knowledge Loop enables customers to:

Achieve Faster Time to Market for Projects
Knowledge Loop implements customer projects faster than internal IT departments. Design and implementation of IT solutions is our business, and our people, process, and technologies are created to offer quick turnaround times with minimal risk. There is no need to wait for new hardware or human resources to get your IT projects implemented as quickly as possible.

Custom Solutions with the Flexibility to Adapt
Knowledge Loop provides you with the flexibility to adapt your IT solution to your business needs resulting from growth, changes in market demand, seasonality, reporting needs, marketing, or development initiatives. For example, many retail customers increase capacity during their holiday season without having to commit to these services or IT capacity for the entire year. Additionally, many of our ISV's delivering Software as a Service (SaaS) solutions need the ability to quickly add resources as the potential unexpected demand for their current and new customers' increases.

Access Broader and Deeper Sets of Skill and Expertise
Knowledge Loop offers deep expertise in a broad spectrum of technologies and applications. Our traditional strength is in deep experience of enterprise technologies and applications including Oracle, PeopleSoft, Siebel, SAP, Salesforce.com, SSO, LDAP, IVR, ACD, Mail Servers, Web Portals, etc.

Best of Breed Technologies
Knowledge Loop continuously invests in upgrading its technology platforms, processes and infrastructure to evolve an IT ecosystem unrivaled by competitors and internal IT organizations. Knowledge Loop provides you with the "best of breed" technologies and experienced IT professionals to support your business.

Reduce Number of IT Vendors
Knowledge Loop has a broad portfolio of IT solutions designed to simplify your IT vendor matrix. Multiple suppliers of IT services frequently complicate the problem resolution process. Knowledge Loop simplifies your software, hardware, and applications management, and provides an assigned account manager to partner with you as your single point of contact.

Achieve Compliance with Regulatory Requirements
Knowledge Loop offers solutions to meet regulatory compliance requirements specific to many industry verticals. We have the tools, infrastructure, expertise, and streamlined processes for comprehensive compliance solutions for Sarbanes Oxley, HIPPA, PCI, and many others at a cost lower than what our competitors or internal IT departments can guarantee and achieve.

Reduce Capital Expenses
Knowledge Loop's hosted solutions are designed to lower your capital expenditures for infrastructure, and provide a best-of-breed enterprise platform across our network of data centers or a private cloud to host and manage your IT systems. Reducing the initial capital requirements and aligning our costs with your growth frees your working capital and helps you to do more with less.

Reduce Operating Costs
Knowledge Loop's hosted solutions lower your IT operating costs by 20-40%. The savings are created by leveraging our economies of scale in the utilization of our technology platform; IT infrastructure network; highly evolved monitoring and remediation processes and automated tools; and the domain expertise of a global, professional employee base working with our customers and the technology of applications and infrastructure.

Improve and Guarantee Measurable Service Levels
Knowledge Loop hosted solutions guarantee service levels to ensure uninterrupted delivery and optimally performing IT systems and applications. Our technology platforms are built on redundant systems and are continuously monitored by our experienced professionals. Service level guarantees are part of our contract with customers and unmatched by even the best-in-class internal IT departments.

Knowledge Loop provides hosting and application services for a diverse client base. Our customers span across the globe ranging from small and mid size businesses to large enterprise in various industry verticals.

Leveraging our SAS-70 Type II certified data center located in Silicon Valley, California and our technology partners such as Microsoft, Oracle, and Sun, Knowledge Loop offers a predictable technology environment and a complete suite of infrastructure and application solutions.

Whether you use our collocation services or not, we can provide you with 24x7 application management services by connecting remotely to the application. Out application management services include system monitoring, performance tuning, establishing and maintaining appropriate disaster recovery strategy, system configuration, upgrades and service patch installations, support for integrations and customization, etc.

Our customers rely on Knowledge Loop for:

• Best of breed capabilities proven to deliver rapid ROI
• Vast custom application development capabilities
• Full stack of enterprise hosting services, including shared, dedicated, and complex hosting
• Packaged business application implementation expertise spanning Oracle, PeopleSoft, Siebel, SAP, Salesforce.com, LDAP, etc.
• Best in class managed hosting and applications management services

Our data center is the backbone of our managed hosting and application services, and caters to the varying and evolving business needs. Our data center provides a resilient, secure, and high performance environment for your IT infrastructure, business applications and mission critical data - enabling you to reduce your overall operating costs, lower your risk of downtime, and deploy new applications and services quickly.

Flexible Space Options
The data center provides a combination of Slab-on-Grade (concrete) flooring for different cage configurations and raised floors for cabinets. Both the cages and cabinets are locked for security. If need be, customers can get dedicated or custom cage space as per their specific business requirements.

Enhanced Security
The data center has multiple levels of physical security systems, including biometric palm scanners at entrances to control entry and card access at all interior and exterior doors. Entering data center buildings requires mandatory visitor registration, visitor escorts, and employee badge access. Entering the actual data center requires and escort by authorized personnel. These strict security measures ensure a reliable, safe environment for your IT operations.

Fire Protection
The data center has early warning AnaLASER fire suppression systems with both smoke and high temperature detectors, and a Dry Pipe, with a double interlock fire suppression system. The systems are monitored 24x7 onsite as well as at our Network Operation Center.

Uninterrupted Power
The data center is fed power through highly redundant and efficient power systems and are backed up by generators that can keep the site running at full load for 24 hours with hot refuel capability, without requiring power from any direct electric grid. The parallel UPS systems with battery backup are redundantly supplied by diversely distributed utility. The diverse power routes and redundant switching infrastructure help ensure your connections are optimized, both in speed and performance.

Precision Environment
The data center is equipped with full data-grade HVAC (Heating Ventilation Air conditioning) systems with N+1 redundancy for regulating the air temperature and humidity in the area where your equipment resides - maximizing your equipment's performance and ensuring continuous operations.

Connectivity
The network is well supported with a direct-leased line Internet connection to High Speed OC3 - Internet Connection Services - ensuring fast network connectivity regardless of volume peaks, 100% uptime, and instant response for hosted business applications and servers.

24x7 Network Operations Center
The equipment and bandwidth are always monitored by trained and certified technical staff. The collocation access and customer support team is available 24x7x365.