• Customer Self Service

    Customer Support Portal
    Intelligent Email Response
    Assets Management
    Escalation Workflow

  • Knowledge Management

    Knowledge Search
    Knowledge Analytics
    Collaborative Knowledge Creation
    Content Normalization

  • Teamwork and Collaboration

    Collaborative Support
    Team Selling
    Communities and beyond
    Collaboration Platform

KnowledgeLoop is Customer Interaction and Collaborative Knowledge Management Software enabling world-leading support organizations to excel at servicing growing customer-base without the need of rapidly-increasing support headcount.

Customer care organizations deploying KnowledgeLoop software reported reduction in average handle time (AHT) and increase in first contact resolution rate (FCR), while experiencing increases in customer self-service, satisfaction and brand loyalty.

Companies turn to KnowledgeLoop after realizing limitations of traditional CRM and KM systems. KnowledgeLoop enables Companies to:

  • Dynamically build teams of reputable experts having access to accurate knowledge and collaborating on solving customer problems expediently and correctly which results in getting the right answer to the customer as quickly as possible and capturing that answer so the expert who answers doesn't have to answer the same question repeatedly.
  • Eliminate unnecessary calls by increasing efficiency of self-service channel powered by a network of reputable advisors and robust knowledgebase.
  • Impact corporate culture by increasing customer focus, results orientation, visibility and accountability in the organization.

In addition to managing many aspects of Customer interactions between employees, customers, and partners through multiple contact channels, KnowledgeLoop's software catalyzes relationships between employees, customers, and partners to build networks of reputable experts and generate knowledge vital for success of customer care organizations.

The impact of knowledge relevance increases over time as the collaborative network of experts and the knowledge they generate grows and matures. These expert-networks are critical for quickly and correctly resolving customer problems, efficiently building complete and accurate knowledgebase, and driving self-evolving culture of transparency, excellence and accountability.